Terms of Service

These terms govern wholesale accounts and orders placed through the VisionProCare portal. By using the portal you agree to them on behalf of your business.

Wholesale accounts

Accounts are available to licensed optical businesses and eye-care professionals. VisionProCare reviews every application and may decline, suspend, or close an account at its discretion. You are responsible for every order placed with your account's usernames and for keeping those credentials confidential.

Orders

• Orders are manufactured exactly to the prescription, measurements, and options you submit. Please verify them before submitting.
• You may change or cancel an order in the portal until VisionProCare sends it to manufacturing. After that point the job is in production and cannot be changed or cancelled online.
• Prices shown in the portal are your account's current prices and are confirmed when the order is sent to manufacturing.
• Turnaround times are estimates and depend on the lens design, material, and treatments ordered.

Billing and payment

• Net-terms accounts are invoiced when orders are sent to manufacturing and receive a monthly statement. Payment is due within the terms shown on the invoice and may be made by card or ACH.
• Card-on-file accounts authorize VisionProCare to charge the card on file for each batch of orders before it is sent to manufacturing.
• Accounts with past-due balances or that exceed their credit limit may have new orders held until the balance is resolved.
• Prices exclude shipping unless stated otherwise. Wholesale sales are for resale; you are responsible for any sales tax due on your retail transactions.

Remakes and warranty

Lenses that do not meet the submitted prescription within ANSI tolerances, or that have manufacturing or coating defects, will be remade at no charge when reported within 30 days of delivery. Remakes caused by an incorrect prescription, incorrect measurements, or a change in the prescription are charged at your account's current prices.

Acceptable use

You may use the portal only for ordering and managing lens work for your business. You may not attempt to access other accounts, interfere with the service, or use it to submit false information.

Limitation of liability

VisionProCare's liability for any order is limited to remaking or refunding that order. VisionProCare is not liable for indirect or consequential losses, including lost profits.

Changes and contact

We may update these terms by posting a new version on this page. Questions go to info@visionprocare.com.